About Us

Lutheran Homes Group (LHG) is a leading not-for-profit provider of home and community support, residential care and retirement living services for senior Australians. With over 1,300 dedicated employees and volunteers, we deliver personalised care across South Australia and regional Victoria, empowering older Australians to live with dignity and choice. Committed to quality care, innovation, and staff development, we are proud of our rich history and values, and we continually strive to grow while making a positive impact in the lives of those we support.

About the Role

Join us as a Village Liaison Officer and become the heartbeat of our vibrant retirement community! If you’re warm, organised, and love creating genuine connections, this flexible 0.6 - 0.8 FTE role offers variety, autonomy, and the joy of making a real difference for older Australians every day.

As the Village Liaison Officer, you’ll be the friendly and proactive face of the village, helping residents feel informed, supported, and connected. Your work will span resident engagement, administration, coordination of events and activities, and maintaining accurate digital records.

Key Responsibilities

Resident Engagement & Communication

• Prepare content for the Village News and coordinate internal/external contributors
• Welcome new residents through structured onboarding appointments
• Record and manage resident feedback, requests, and concerns
• Coordinate delivery of newsletters, notices, and updates
• Manage RSVP lists for community events and provide updates to the Village Manager

Administration & Operations

• Coordinate logistics such as hard rubbish collection and maintenance requests
• Maintain the resident milestone calendar
• Complete accurate data entry, workflow records, and activity logs
• Support the Yearly Planner with scheduling events and activities

Systems & Reporting

• Use platforms including HubSpot, eCase, TechOne, Asana, and Microsoft 365
• Maintain high standards in digital record‑keeping

About You

You are someone who genuinely enjoys connecting with people and creating a positive resident experience. You bring warmth, professionalism, and a proactive approach to your work.

You will have:

• Strong communication and relationship‑building skills.
• Confidence with digital systems and data management.
• High attention to detail and excellent organisation.
• A friendly, can‑do attitude and willingness to support where needed.
• The ability to work independently while contributing to a team.

Experience in retirement living, community services, or customer‑facing roles is an advantage but not essential. A great attitude and commitment to resident wellbeing are what matter most.

Why Lutheran Homes Group?

At our organisation, you’ll enjoy a supportive team environment with ample opportunities for growth as we continue to expand. We believe in fostering a professional yet fun culture where every team member is valued. If you're looking to make a meaningful impact while growing in your career, this role offers the perfect balance.

Apply now or reach out to Lutheran Homes Group’s Recruitment Team for a confidential discussion at [email protected]

Applications close 5:00 pm Wednesday 1 April 2026.

Please note we are not accepting recruitment agency applications at this time.