About Us

Lutheran Homes Group (LHG) is a leading not-for-profit provider of home and community support, residential care and retirement living services for senior Australians. With over 1,300 dedicated employees and volunteers, we deliver personalised care across South Australia and regional Victoria, empowering older Australians to live with dignity and choice. Committed to quality care, innovation, and staff development, we are proud of our rich history and values, and we continually strive to grow while making a positive impact in the lives of those we support.

We are seeking an experienced Product Owner to join our team in a key role reporting to the Manager, Business Intelligence.  

About the role

As the System Product Owner, you will take ownership of LHG’s care management platform eCase, ensuring the system operates effectively, reliably and supports high-quality business and care outcomes across the organisation. Working within the Business Intelligence team, you will play a central role in managing end-to-end system performance, with a strong focus on data integrity, workflow optimisation, user access, reporting enablement and continuous improvement.

This is a hands-on role suited to someone who enjoys working across both operational support and broader system improvement. You will work closely with the BI team, project team members, operational stakeholders and external vendors to resolve issues, improve user experience, support testing and help shape future system and data architecture. A key part of the role will be understanding how data flows from source systems through to reporting, particularly within eCase, and helping ensure those processes are robust, accurate and fit for purpose.

Key responsibilities:

• Act as system owner for the care management platform  eCase
• Provide day-to-day system administration, support and triage of system-related enquiries
• Monitor, troubleshoot and resolve system issues, escalating complex matters where required
• Manage user access, permissions and security settings to support appropriate system controls
• Lead testing of product releases, changes and enhancements
• Identify, investigate and resolve data integrity issues, and support accurate reporting across integrated systems
• Work with solution architects, business intelligence and operational teams to improve integrations, workflows and reporting outcomes
• Contribute to system improvements, change initiatives and process enhancements that improve efficiency, usability and staff experience

About You  

• Experience in a product ownership, systems administration or digital operations role
• Experience working with eCase or similar care management system
• Understanding of data integrity, system workflows and how data flows through to reporting
• Strong capability in system support, troubleshooting, testing and process improvement
• Experience in aged care, healthcare or a similar service-based environment will be highly regarded
• Strong stakeholder engagement skills and the ability to work effectively with vendors, project teams and operational leaders
• High attention to detail, strong problem-solving capability and a commitment to continuous improvement
• A collaborative, adaptable and team-first approach, with a willingness to be hands-on in a growing environment
• Tertiary qualifications in Business, Information Technology or a related discipline is essential

Candidates may be subject to a pre-employment medical assessment with the successful candidate requiring current NDIS worker clearance. In accordance with current health guidelines for the aged care sector, candidates are encouraged to have all recommended vaccinations.

Why Lutheran Homes Group?

At our organisation, you’ll enjoy a supportive team environment with ample opportunities for growth as we continue to expand. We believe in fostering a professional yet fun culture where every team member is valued. If you're looking to make a meaningful impact while growing in your career, this role offers the perfect balance.

To apply or to see a detailed position description, please click ‘Apply Now’ or for further information please contact recruitment on [email protected]

Applications close 5:00 pm Friday 29 May 2026

Candidates may be shortlisted and interviewed prior to the closing date so apply today!

Please note we are not accepting recruitment agency applications at this time.