About Us

Lutheran Homes Group (LHG) is a leading not-for-profit provider of home and community support, residential care and retirement living services for senior Australians. With over 1,300 dedicated employees and volunteers, we deliver personalised care across South Australia and regional Victoria, empowering older Australians to live with dignity and choice. Committed to quality care, innovation, and staff development, we are proud of our rich history and values, and we continually strive to grow while making a positive impact in the lives of those we support.

About the Role
Due to continued growth, we have an exciting opportunity for a Rostering Officer to join our team. In this role, you will play a vital part in ensuring the continuity of care for our Home and Community Support consumers. You’ll be responsible for creating and maintaining rosters for programs such as the Commonwealth Home Support Programme (CHSP), Support at Home Packages, LHG Assist, and Transitional Care. Acting as the key point of contact for rostering enquiries, you will ensure services are delivered in line with individual care plans and a person-centred approach, while complying with industrial relations legislation including the SCHADS Award.

Your day-to-day will include:

• Coordinate and maintain efficient and effective rosters for Home and Community Support services.
• Serve as the primary contact for rostering enquiries, ensuring compliance with SCHADS Award and LHG Enterprise Agreements.
• Update rosters daily to reflect changes in staff availability, consumer preferences, and leave requests.
• Publish rosters in advance and ensure alignment with approved hours and budgets.
• Monitor workforce ratios and minimise overtime and agency usage to control costs.
• Maintain accurate data for payroll and rostering systems, assisting with payroll processing and enquiries.
• Support continuous improvement by reviewing processes and identifying opportunities for efficiency.
• Provide exceptional customer service to staff, consumers, and families, ensuring cultural sensitivity and clear communication.
• Contribute to a collaborative team environment and assist with general administrative tasks.
  
  

About You
You are an organised and proactive professional with a strong customer service focus and the ability to thrive in a fast-paced environment. You bring:

• Experience in rostering, administration, and data entry using rostering systems and consumer databases.
• Knowledge of SCHADS Award and an understanding of aged care standards and reforms.
• Skills in time management, problem-solving, and attention to detail, with proficiency in MS Office.
• A collaborative approach and the ability to communicate effectively with people from diverse backgrounds.
• Previous experience in Home and Community Support services and/or payroll functions is highly desirable.
• Certificate level qualification in Community Care, Disability or Business Administration is desirable.

In return you’ll join a collaborative team and supportive management that values your wellbeing and professional growth. We offer flexible work options to support work-life balance, a strong focus on employee wellbeing, and opportunities for career development and progression within a growing organisation. You’ll be part of a positive, inclusive culture where your contributions make a real impact.

Candidates may be subject to a pre-employment medical assessment with the successful candidate requiring current NDIS worker clearance. In accordance with current health guidelines for the aged care sector, candidates are encouraged to have all recommended vaccinations.

Why Lutheran Homes Group?

At our organisation, you’ll enjoy a supportive team environment with ample opportunities for growth as we continue to expand. We believe in fostering a professional yet fun culture where every team member is valued. If you're looking to make a meaningful impact while growing in your career, this role offers the perfect balance.

To apply or to see a detailed position description, please click ‘Apply Now’ button.

Applications close 5:00 pm Thursday 15 January 2026.

Candidates may be shortlisted and interviewed prior to the closing date so apply today!

Please note we are not accepting recruitment agency applications at this time.